I can't get the balance to $O. Can you help

Hi, You’ll either need to spend it or if it’s not enough to purchase a product or service, you’ll need to contact Apple Support to have your account set to zero. As an alternative, add a payment method and purchase an item for more than your account balance. The purchase will first be withdrawn from your account and then any remaining balance with be charged to the payment method in your account.  If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.

Contact Apple for support and service - Apple Support

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…

Contact Apple for support and service

Also if you are changing regions take a look through this article as well…

Change your Apple ID country or region - Apple Support

~Katana-San~

Hello,

I see you want to empty your account balance. The people on this forum—other users like yourself—cannot do this for you but there are two ways you can try:

#1. If your account’s current country allows you to add a credit or debit card, purchase an item (not a subscription) worth slightly more than your balance. Your balance will be emptied and the excess owed will be billed to your card. This method is the easiest and you get to use all your money instead of just giving it to Apple.

#2. To ask Apple Support to remove and keep the balance:

- Click on the special empty-balance-request chat link at the bottom of this support article ➔ Check your Apple Account balance - Apple Support

- General Apple support and service contact ➔ Contact Apple Support - Apple Support If live support options are available they will show near the bottom left. Telephone numbers may only work when calling from the same country. If numbers show as colored links, click on them for more options.

- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country ➔ https://apps.apple.com/app/apple-support/id1130498044

If you cannot contact Apple then method #1 is the only way to empty your balance. If you can neither add a payment method nor contact Apple, your alternative is to create a new Apple Account when you are in the new country. Avoid doing that if at all possible as it may cause many complications with your current account content and resetting equipment.

When changing account regions there’s a full set of guidelines in this support article ➔

Change your Apple Account country or region - Apple Support

Welcome and thank you for reaching out. 🤗

Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.

We don’t have the power to look into accounts, make changes or remove the balance.

You will need to → Contact Apple Support to request a reset of your account balance to zero.

Thanks again for reaching out. 👍🏼

All the best! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Sorry, but nobody here works for Apple and we have no more special access to anything that you do not already have.

Did you try all the options I provided in my post, not just trying to call them? You may need to click on a phone number on the contact support page to see if a chat feature is available.

Your other options are as I listed in my post.

Hello, I want to change my Apple Account country from Germany to Greece. I have €0.15 remaining in my account balance, which is too small to purchase anything. Could you please clear my remaining balance so I can change my country to Greece? I am currently living in Greece. Thank you.

irfanullah129: I want to change my Apple Account country from Germany to Greece.

You indicate you are not in the USA. If you decide to call Apple you will need to call Apple in Germany regardless of where you are located. However, most numbers for Apple do not work when trying to call from another country

Hallo

I have tried contacting Apple Support online, but I am only offered a phone call. I cannot see any chat or messaging option.

Could you please help me through online chat or email, or direct me to a team that can help me clear my remaining balance?

I would really appreciate your help because I cannot resolve this issue myself.

Thank you.