Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

How to remove Activation Lock on iPhone?

I’m the only owner of the phone I lost my phone and I find out but now I can’t even login my account because of activation lock

3 replies

bid259 wrote:
I’m the only owner of the phone I lost my phone and I find out but now I can’t even login my account because of activation lock


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the Apple Account (previously known as an AppleID) that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.



Apple Account (AppleID)


You may also need your Apple Account (AppleID) and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support



Thank you for reaching out. 🤗


According to Apple:


Remove Activation Lock on the device

Follow the onscreen steps to enter the Apple Account and password you used to set up your device or your device passcode. If you don't remember your Apple Account, try to sign in with an email address or phone number that you regularly use for Apple services.


Learn how to find your Apple Account or reset your Apple Account password.


If your device is owned by a business or educational institution, please contact your IT department or manager. 


Remove Activation Lock on the web if a device is offline

For iPhone, you might be able to remove Activation Lock on the web even if your device isn't offline.

  1. Go to www.iCloud.com/find.
  2. Sign in to your Apple Account.
  3. Select the device that you want to remove from iCloud.
  4. Click Remove This Device.


Start a support request

If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.


Thanks again for reaching out. 👍🏼


Take care! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

bid259 wrote:
I’m the only owner of the phone I lost my phone and I find out but now I can’t even login my account because of activation lock

Are you having difficulty accessing your own Apple Account? (Because that is unrelated to Activation Lock.)


Or did you lose control of the iPhone, and iPhone ownership was transferred to a different Apple Account?


Is the iPhone currently now in lost mode?


If this iPhone is now associated with a different Apple Account and if lost mode is now enabled, then this iPhone is unrecoverable. Recycle it. Yes, recycle it. Really.