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iPhone 13: Verification Failed in Sign-In & Security after password change

Title: Verification Failed in Sign-In & Security after changing Apple Account password


Hello,


I have an iPhone 13 running iOS 26. After changing my Apple Account password, I started getting this error whenever I open Settings > my name > Sign-In & Security:


“Verification Failed — An unknown error occurred.”


I can sign in to account.apple.com with my current password, and the App Store and other Apple Account settings work normally. However, Sign-In & Security still fails.


I have already tried Wi-Fi and mobile data, checked Apple System Status, confirmed automatic date and time, turned off VPN, checked Screen Time restrictions, and updated iOS. The issue persists.


I have only one trusted Apple device. How can I fix this issue?


Thank you.

2 replies

If you can't connect or sign in to iCloud, read this support article --> If you can't connect or sign in to iCloud - Apple Support


If using cellular data, try using WiFi instead —> Connect to Wi-Fi on your iPhone or iPad - Apple Support


"Verification Failed This Apple ID is not active" --> According to Apple Community Specialist Brittany1416 in thread Inactive Apple ID - Apple Community , please contact Apple Support for help with an "inactive" Apple ID.


"Verification Failed An unknown error occurred. --> In this case My Apple Account got locked for no reason… - Apple Community the account had been permanently disabled. Again, contact Apple to verify if this is the case.


That error message is kind of vague. Try asking Apple. This support page has information about contacting Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.

- Telephone numbers may only work when calling from the same country.

- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.

- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.

With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044




Thank you for your reply. I have already tried these support options, but live chat is not available for my region.


I can sign in to my Apple Account on the web, and everything else works normally on my iPhone. The only issue is the “Verification Failed — An unknown error occurred” message in Sign-In & Security, which started after I changed my password.


Does anyone know a possible solution to this specific issue?