Bug Assistive Touch

TRANSLATION — FRENCH TO ENGLISH

Hello Jeff

I want to pay with Apple Pay, without pressing the right double-click, because I have a wrist problem.

I have therefore installed Assistive Touch, which works very well.

Except that I installed version 27.0.1 last week.

The configuration had disappeared. I therefore reinstalled it (it became increasingly difficult to install: too many options).

Since then, it doesn't work.

I called Apple support. The technician replicated the same configuration (to pay with Apple Pay using a button without using double-click right) on their own phone. It didn't work either.

He gave me a stage 2 supervisor who didn't come up with a solution. He told me he would look into it in the USA to see if there was a bug in version 27.0.1 for this option.

He was supposed to call me to inform me about the response. I'm still waiting for his call.

I called Apple back. The problem is that the calls are random!!!! They offered me to repeat the same procedures, which I refused. One hour wasted for them and for me, that's enough....

So I'll stay with my problem.

Hi,

Let’s do this, iOS 27.2 will release very soon. I would like to revisit this topic with you after iOS 27.2 is released and you’ve had the opportunity to install it. This way it will minimize your time wasted on this Apple issue. Does that sound like a reasonable plan to you?

Good morning. I just want to let you know that iOS 27.2.0 was released and when it’s convenient for you to update, please do so. Test the AssistiveTouch feature and let me know if it’s functioning properly for you. Thank you.

I have tried to do it. If I confirm, when, later, I press the assistive touch (1 time), the page (see the screenshot) appears. And I can’t go further because the ID recognition does not work. Here is the problem

Bonjour Jeff

Je veux payer avec ApplePay, sans appuyer sur le double-click droit, car j'ai un problème de poignet.

J'ai donc installé Assistive Touch, qui marche très bien.

Sauf que j'ai installé la version 27.0.1 la semaine dernière.

La configuration avait disparue. Je l'ai donc réinstallée (de plus en plus compliqué à installer: trop d'options).

Depuis, ça ne fonctionne pas.

J'ai appelé l'assistance Apple. Le technicien a reproduit la meme configuration (pour payer avec ApplePay avec un bouton sans utiliser le double-click droit) sur son propre téléphone. Ca ne fonctionnait pas non plus.

Il m'a passé un superviseur de stade 2 qui n'a pas apporté de solution. Il m'a dit qu'il allait se renseigner aux USA pour voir s'il y avait un bug sur la version 27.0.1 pour cette option.

Il devait me rappeler pour m'informer de la réponse. J'attends toujours son appel.

J'ai rappelé Apple. Le problème est que les appels sont aléatoires !!!! On m'a proposé de refaire les mêmes manipulations, ce que j'ai refusé. 1 heure de perdue pour eux comme pour moi, ca suffit....

Je reste donc avec mon problème.

I did.

assistive touch works for screenshot (I use double touch) but not for Apple Pay (one touch)

No, you have not shown that you set up Confirm with AssistiveTouch. On the screen you show in your screenshot, scroll all the way down to the bottom and select this feature.

jean-francois59 wrote:

I do not agree with. If I confirm the assistive touch at the below page, it means that I have to use the button on the right of the phone with a double click. And I do not want to use that double click (I have a right hand ache)

What exactly are you trying to accomplish? I’m confused.

This is how Assistive Touch works with Apple Pay. Instead of double clicking the side button to confirm and initiate a payment, Face ID is substituted. Is that what you want to have happen?

The process would work as follows

Hold iPhone near transaction/payment terminal.

Tap the floating assistive touch button

Select Device

Select More

Select Apple Pay

Tap on screen confirmation

Authorize transaction with Face ID

Bank approves payment

That’s how Assistive Touch integrates with Apple Pay. If Facebook ID fails after 3 attempts, an option to use your passcode becomes available.

Is that the process you want to use going forward with Apple Pay?

I do not agree with. If I confirm the assistive touch at the below page, it means that I have to use the button on the right of the phone with a double click. And I do not want to use that double click (I have a right hand ache)

J’ai enfin réussi a configurer Assistive Touch.

J’ai fait appel à l’IA. Qui m’a demandé de personnaliser le dossier parent .

Pas à pas j’ai été aidé.

Et j’ai retrouvé la possibilité de payer en appuyant sur la pastille de Assistive Touch.

J’ai perdu énormément de temps avec l’assistance Apple.

Nombre de leurs employés ne sont pas au niveau.

Ils se contentent de répéter: réinitialisez…

Quand on comprend ce qu’ils disent.

Je suis très déçu

Merci pour votre aide.

jean-francois59 wrote:

If I confirm the assistive touch at the below page, it means that I have to use the button on the right of the phone with a double click.

I don’t think so. Here is what I see.

All what I say, all what I showed you, i have made with an Apple Supervisor grade 2 last Thursday. They could do nothing for me. They say it’s probably a bug of the IOS 27.01

Ah, OK. An iOS update should be released by Apple in the next few days. Hopefully that will resolve the issue.

I hope so. They said I was the only one to complain about this problem.

Let’s wait and see.

t

Thank you for your attention.

You’re welcome.

Good luck! Enjoy your Apple gear.

Je pense que c'est la meilleure solution....Gardons contact...

Bonjour

Le problème est toujours la malgré la mise à jour 26.2

J’irai dans un Apple Store pour me faire aider.

27.2