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Rocket_fuel
User level: Level 1 (4 points)

Apple Home settings all gone after Home App Update

Last week, after the new Apple Home event, Apple Home issued a new update, and it wiped out all my Home app settings across my iPad, MacBook Pro, and my housemate’s iPhone. What’s even more frustrating is that, after being transferred to numerous Apple Support agents and the engineering team, there is still no guarantee of a solution. I have more than 20 devices and 10 settings set up, and I’m not going to set everything up again. Has anyone else had the same issue?

Posted on Oct 23, 2026 8:29 PM

4 replies

Vancouver22
User level: Level 8 (38,420 points)

Oct 25, 2026 1:22 PM in response to Rocket_fuel

Sounds like it might be the home architecture upgrade which updates the Home App Update Apple Home - Apple Support . What software versions are running on your iPad, MBP and housemate’s phone? Look in settings- General - About


“Update your devices to the latest software. Any device connected to an updated home that doesn't use iOS 16.2, iPadOS 16.2, macOS 13.1, tvOS 16.2, or watchOS 9.2 or later will lose access to the updated home until you update the device. This includes people that you invite to control your home”


Vancouver22
User level: Level 8 (38,420 points)

Oct 25, 2026 2:34 AM in response to Rocket_fuel

Your post doesn’t say which update or software version you installed, so there isn’t enough information to establish what caused it. Which update do you mean—an iOS update, a HomePod update, or the Home architecture update? What version?


Test a HomePod or ask Siri on your device to do something like “turn the lights on” . If that still works it could be an issue with the Home App. Then try deleting and reinstalling Home App on one iPad/ device at a time. Do not at this time delete your “Home” within the Home App. There could also be a loading issue. Reboot your wifi in your home first.


Nothing happened to mine. Make sure you are signed into your iCloud account with Home enabled on those devices.

On iPad or iPhone:

In Settings > Your name at the top.> Tap iCloud → See All beside “Saved to iCloud.” > Scroll down to Home and make sure it’s switched on .


.

Rocket_fuel Author
User level: Level 1 (4 points)

Oct 25, 2026 2:56 AM in response to Rudegar

A Home App update promoted from within the Home App. The prompt also mentioned the update was mandatory or the app cannot be used. Not only the settings but also the”My Home” was gone from the Home App. so there was no chance for me to delete “My Home”.

Strangely, all of the registered HomeKits can’t be registered again. “Error messages will pop up”


Yes to iCloud Home toggle on

Rudegar
User level: Level 10 (187,102 points)

Oct 24, 2026 1:30 AM in response to Rocket_fuel

nah, my home been the same as it were with all other updates, and as a rule I update all devices that support updates as soon as they are released.

Originally posted at discussions.apple.com/thread/256381884