Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

Unable to access hard drive documents folder only iCloud

Hi,


I am unable to access the content saved to my hard drive in the Documents folder on my Macbook Air only content that has been synchronised into the iCloud. Not all folders have been added to the iCloud due to storage limits I suspect. I have changed the finder settings to include hard disks but still no access. How do I access the hard drive and the content?


Thanks

3 replies

Novacastrian64 wrote: …I don't see the same as your screen shot on my laptop

While I am either cautious or lazy, and I'm still running Tahoe, I see in Apple's support documents that my screenshot is essentially the same as Golden Gate. You could see this:

Add your Desktop and Documents files to iCloud Drive - Apple Support

The screen is accessed by clicking through System Settings>[name]>iCloud>Drive

I do not have optimise storage turned on

How do you know? That switch is in the window that I showed.

Storage on computer internal drive 216 of 245gb

You are getting close to critically low in available storage.


iCloud Drive is located only on the internal drive.


Try this:

  • Restart the computer (of course)
  • Re-start in Safe Mode. This bypasses certain potentially disruptive processes, and it often helps. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 

Try things in Safe Mode for awhile, and then re-start in normal.

Novacastrian64 wrote: …I am unable to access the content saved to my hard drive in the Documents folder on my Macbook Air only content that has been synchronised into the iCloud. Not all folders have been added to the iCloud due to storage limits I suspect. I have changed the finder settings to include hard disks but still no access. How do I access the hard drive and the content?

I'm not sure I understand this. By "hard drive," do you mean your internal drive or a separate external drive? Do you have "Desktop and Documents" turned on or off in System Settings>[name]>iCloud>Drive ?


iCloud Drive on your Mac and iCloud Drive at iCloud.com are mirrors of one another, and unless you specify otherwise, all files are kept locally.


When you say "I have changed the finder settings to include hard disks," I'm not sure what you settings you are referring to.


Could you tell us also:

  1. What model is your Mac?
  2. What macOS does it use?
  3. Do you have “Optimize Storage” turned on?
  4. Do you see all your Mac’s iCloud files at iCloud.com?
  5. What is your storage at iCloud.com? At System Settings>[name]>iCloud>Storage , my Mac says 176 GB of 200 GB used. What does yours say?
  6. What is your storage on this Mac? At System Settings>General> Storage, my Mac says 745 GB of 1TBB used. What does yours say?


Hi


When I say hard drive, I mean the one on my Macbook Air.


I don't see the same as your screen shot on my laptop


The operating system is Golden Gate 27.2


I do not have optimise storage turned on


On my laptop in finder, the documents folder has a cloud next to it and the same files are visible when I check iCloud.com.


I am currently using 2.69gb of 5gb of storage.


Storage on computer internal drive 216 of 245gb