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iPhone spoken navigation silent during active calls

Spoken navigation directions are silent during active phone calls, in both Apple Maps and Google Maps.


Key facts:

- Over wired CarPlay in my 2017 Hyundai Elantra, spoken directions used to play during calls. This stopped several months ago.

- Neither my car nor my phone changed when it stopped.

- I recently replaced my iPhone, and the new phone behaves exactly the same, so this does not appear to be a fault in one device.

- The same silence happens with the phone alone, with no CarPlay or Bluetooth connected.

- Test result: with navigation running and a call active, directions are silent. When I put the call on hold, directions are spoken again. When I resume the call, they go silent again.


My questions:

  1. Is suppressing spoken navigation during active calls intended behavior in current iOS, including over CarPlay?
  2. If so, where is that documented, and what changed several months ago?
  3. If it is not intended, please escalate this to an engineering investigation as a possible regression.
  4. Is there a setting that allows navigation voice instructions to play during an active phone call?
  5. Has anyone else experienced this issue, and is there a known solution?



Please also log this as feature feedback if it is intentional, since it affects safe navigation while driving.


Thank you.

1 reply

There used to be an option to either use the phone channel or a separate channel, but that option has been removed. However, you should not be talking on a phone while driving. Studies have shown it is an equally dangerous distraction whether hand-held or hands-free. [Speaking as a classroom smart driver instructor]. That’s why Apple provides Driving Focus to let callers know you are driving and unavailable.


This is a user-to-user forum, and Apple does not routinely read it. To send feedback to Apple use:


Product Feedback - Apple