can’t add family members to apple music on motorola

kieona17 · 2026-10-23T13:50:00+00:00

hey, my sibling is trying to get a family subscription on their android (Motorola specifically) and when they try to add family members it says there’s an error. why is that? how can we fix it or bypass the error screen?

1 reply

poonam_kumawat

Level 4 (1,080 points)

Oct 26, 2026 11:16 AM in response to kieona17

This may be an issue with the Apple Music app on Android rather than the Motorola phone itself. Apple does support managing an Apple Music Family subscription on Android.

Try these steps:

Update Apple Music through the Google Play Store, then restart the Motorola phone.
Open Apple Music and go to More -> Account -> Manage Family -> Add Family Member and try again.
Check that everyone is using an Apple Account with the same home country or region, and that your sibling has an active Family subscription.

If it still errors, try managing Family Sharing from an Apple device or another device’s browser, if available.

More info: Use Family Sharing with Apple Music on Android.