User level: Level 1 (4 points)I keep receiving this message when I want to pay for a subscription "Your account has been disabled in the App Store and iTunes.
[Re-Titled by Moderator]
Original Title: Disabled Appstore and iTunes
Posted on Oct 23, 2026 11:05 AM
User level: Level 10 (242,520 points)Oct 23, 2026 11:32 AM in response to Trinaxes
See the following support document for what to do.
click here ➜ If a message says 'Your Media & Purchases account has been disabled' - Apple Support
User level: Level 10 (124,115 points)Oct 23, 2026 5:04 PM in response to Trinaxes
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 10 (97,882 points)Oct 23, 2026 11:40 AM in response to Trinaxes
Thank you for reaching out. 🤗
When "your account has been disabled in the App Store and iTunes," there is an issue with the payment method.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (756,437 points)Oct 23, 2026 11:06 AM in response to Trinaxes
There's a problem with your account information which can't be fixed from your end. Click here and send Apple Support a request to enable it.
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Originally posted at discussions.apple.com/thread/256381655