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ciock
User level: Level 1 (14 points)

access to app store and iTunes not allowed

I use 10.14.6 (18G9323) on MacBook Pro (Retina, 13-inch, Early 2015)-


access to app store and iTunes is not working.

I changed account password many times, but no luck on next access to apple store and itunes

I am no more allowed to use apps that I bought, the system simply ask me to enter password and once done it replay the file is corrupted and advice me to download it again, but I do not have access so I can't

What can I do?

Posted on Oct 23, 2026 9:40 AM

4 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Oct 23, 2026 12:04 PM in response to ciock

Thank you for reaching out. 🤗


When "your account has been disabled in the App Store and iTunes," there is an issue with the payment method.


Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.


If it still fails, contact Apple Support directly.



Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

ciock Author
User level: Level 1 (14 points)

Oct 24, 2026 6:01 AM in response to ciock

i fixed the issue thanks to apple support that suggested to reinstall OS sys. It worked. Tks to Apple support and your adviceses

ciock Author
User level: Level 1 (14 points)

Oct 24, 2026 12:33 AM in response to ciock

Thanks to both for your answers.

I was poor in details, my account is not locked, I can access with my iphone. I tried to disable my payement method and set in again, but nothing.

I contacted the support and their conclusion was that I had to update my OS. But I do not wanto because I have some app that run only with mojave.

What I did, finding advices aroud, was to disconnect from my icloud account and connect again, I partially solved because now I can connect to app store, however, if I try to download app in the cloud that I previously buoght i receive error (com.apple.commerce.client errore 500.)

I looked for this issue and tried some solutions but no luck....

Originally posted at discussions.apple.com/thread/256381637