App store refund process

Have you worked with the developer about this and made it clear to Apple that is what you have done?

How to contact an app developer - Apple Support

In some regions Apple says, “If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple.” From Legal - Apple Media Services - Apple

When asking for a refund it might help to be able to claim you have followed Apple's procedures. According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. I understand that to mean that your first review is automated but one additional request may be reviewed by a person and to make sure you present a really good case for a refund. After two requests have been denied then user posts here indicate that no more additional reviews may be considered.

This support page has information about contacting Apple support and service ➔ Contact Apple Support - Apple Support

mikejadoti wrote:

I downloaded an app that was supposed to do X. When I opened it, got prompted I had to buy it to get function X. Bought it. Function X is absolutely broken (error indicates it can't download the data it's supposed to be downloading).

Attempted refund request, couldn't do it until the charge finalized. Once it finalized, I could submit. It got denied.

Was invited to resubmit with additional details, don't know how many more details I can provide. The app says it does X, it doesn't do X, and the developer is MIA.

Second request also denied.

Called support, and for one of the leading tech companies in the world, that was an absolutely horrid experience. Basically I was given someone to gripe to, could do absolutely nothing, there's no where else to go, tough crap, and don't think about charging back to my credit card or they could ban my apple account.

This can't be real. Someone at Apple looked at this process and decided "yeah, this is taking care of our customers"? Even Google's app store gives you a few hours to immediately request a refund, and Apple's route is nah, don't care if the application is broken or fraudulent, tough luck.

Is there any other option for a customer to get a human with some power to review these? Also, what consitutes a refundable app store purchase if fraud and non-functional apps doesn't do it?

When you call Apple back, escalate the issue.