Hi Apple Community,
I'm looking for guidance regarding an Apple Account recovery issue.
I've been using my Apple Account since 2016, primarily on my MacBook and other Apple devices.
On June 29, 2026, I received notifications that both my Apple Account email address and password had been changed without my authorization.
Since then, I've been unable to access my original account. My MacBook still appears to be associated with it, but whenever I try to access Personal Information or Sign-In & Security in System Settings, the pages keep loading indefinitely. Any authentication attempt returns an incorrect Apple Account or password error.
I no longer have access to the original trusted phone number, which makes account recovery more difficult.
Recently, I successfully created a new Apple Account using my original email address. The new account works perfectly on Apple's website, but my MacBook continues to request credentials associated with the old account and rejects my new password.
I've also tried contacting Apple Support via email but haven't received a response. Most online support options require signing in, which has made it difficult to seek help with the compromised account.
My questions are:
- Is there any way to recover my original Apple Account when both the email address and password have been changed without authorization?
- Can Apple help verify ownership through my MacBook, purchase records, or other documentation?
- How can I resolve the account authentication issues on my MacBook without signing out, resetting the device, or risking Activation Lock?
- Is there a way to contact Apple's account security team directly without accessing the compromised account?
I would appreciate any advice from community members who have experienced a similar situation or know the proper escalation process.
Thank you in advance for your assistance.
