Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.
simo252
User level: Level 1 (5 points)

tap to wake during phone calls doesn't work on iOS 27

Hello everyone. I'm new here. I would like to ask you cause I'm in desperation for an answer. Since I updated my iphone to ios 27.0.1, "tap to wake" doesn't work anymore during a phone call or whatever call it is. I even contacted the Apple support but they couldn't solve the problem.

Posted on Oct 23, 2026 3:12 AM

5 replies

WheelieNick
User level: Level 9 (74,110 points)

Oct 23, 2026 6:00 AM in response to simo252

Hi there


Please try this


  • Disable Raise to Wake: Go to Settings > Display & Brightness and turn off Raise to Wake. Users note that having both Raise to Wake and Tap to Wake active can trigger screen-waking glitches during standby or calls. 
  • Toggle Tap to Wake Setting: Go to Settings > Accessibility > Touch, find Tap to Wake, turn it off, and turn it back on. If the toggle has temporarily disappeared from the menu, navigating through the screen configuration settings can force it to reappear. 
  • Perform a Force Restart:
    1. Press and quickly release the Volume Up button.
    2. Press and quickly release the Volume Down button.
    3. Press and hold the Side button until the screen goes black and the Apple logo appears. 
  • Check Accessibility Touch Accommodations: Go to Settings > Accessibility > Touch and verify that touch accommodations or accidental touch-prevention settings are not misbehaving during active sensor or proximity use in a call.


simo252 Author
User level: Level 1 (5 points)

Oct 28, 2026 5:06 PM in response to simo252

I want to add something. I even did a settings reset with the apple support but it didn't solve anything. Today I discovered the same bug happens when I'm recording something with voice memos and the screen is locked. So the problem seems to be, when the microphone is used, tap to wake does not work. In fact if I mute myself during the call, tap to wake works again even with the call on the background.

mekimochi
User level: Level 1 (8 points)

Oct 27, 2026 10:54 AM in response to simo252

This clearly happened right after the 27.0.X update. It seems to happen only on the 17e model. But since the 17e is kind of the budget version of the phone and only a few people are using it (I guess), I hope Apple will give full attention to all of its models and fix this issue as soon as possible.

simo252 Author
User level: Level 1 (5 points)

Oct 23, 2026 7:45 AM in response to WheelieNick

Hi, thank you for the reply. I have done all of this stuff just now. I did the same exact things with the apple support days ago but nothing seems to work. Raise to wake is off, I toggled tap to wake off and on again, did a forced restart of the iphone and I have no touch accomodations at all.

I have an iPhone 17e. I tested with a 17 and a 12 and I seem the only one to have this problem. I don't know if this is a bug but I immediately noticed it after updating to ios 27.0

ScottM89
User level: Level 1 (14 points)

Oct 26, 2026 4:36 PM in response to simo252

This same thing is happening to me and its extremely annoying, has been the case since first having ios 27 on a 17e , apple PLEASE fix

Originally posted at discussions.apple.com/thread/256381429