Level 1 (11 points)

Ask reason for calling not working on iPhone 15 and I have tried everything save me.

Ask Reason for calling not working on iPhone 15

i have a problem which I have not been able to resolve. I have the option available for ask reason for calling which is ticked but calls are not being screened. I have gone to Sky my carrier and they have checked and my 5g VoLTE is enabled for the sim but still nothing. I have restored my phone still nothing, I have rebooted countless times and nothing. I have live voicemail ticked but still nothing. I am on the latest carrier setting for my phone which is 72 and the only thing I haven’t done is move my sim to an e sim. My family have iPhones on the same plan and theirs all work.

It is not working on iOS 27.0.1 and I have even used my beta membership to upgrade to 27.2

i have ran an apple diagnostic on my phone all good. And everything I have researched tells me that this runs natively on the phone so carrier shouldn’t be an issue.

so does anyone know how to fix it

Posted on Oct 22, 2026 11:24 PM

5 replies

AndrewLipski Author

Level 1 (11 points)

Oct 24, 2026 2:11 AM in response to AndrewLipski

Problem resolved.

factory reset phone did not restore from a back up and now working

AndrewLipski Author

Level 1 (11 points)

Oct 23, 2026 5:22 AM in response to Vikash-12

So called Apple and the lovely lady said my best option was to factory reset my phone and not restore from a back

up as she feels that something in the back up is causing the issue as it should just work. So

will try that tonight

SravanKrA

Level 10 (454,138 points)

Oct 22, 2026 11:46 PM in response to AndrewLipski

AndrewLipski wrote:

Ask Reason for calling not working on iPhone 15

I have the option available for ask reason for calling which is ticked but calls are not being screened.

Call Screening with “Ask Reason for Calling” Is Intended for Unknown Callers

The iPhone’s Call Screening feature, which asks an unknown caller to state their name and the reason for calling before the call is presented to you, is designed primarily to screen calls from unknown numbers. It is not intended to question every person who calls your iPhone.

Depending on the screening settings and the caller’s status in your contacts or recent communications, calls from known callers may be handled differently. The purpose is to help you identify legitimate calls and reduce interruptions from unwanted or spam callers without having to answer every call yourself.

This feature has nothing to do with whether you use a physical SIM or an eSIM. Both are methods of connecting your iPhone to a cellular network. Similarly, it is not inherently dependent on whether your SIM or network uses 4G or 5G technology.

Call Screening is a software feature whose availability and behaviour depend on your iPhone model, iOS version, region, language and the specific screening functionality supported by Apple. Carrier support may also matter for certain call-identification or network-based services, but that is a separate consideration.

In short: Call Screening is about identifying and screening unknown callers, not about the type of SIM card or the generation of the cellular network you use.

AndrewLipski Author

Level 1 (11 points)

Oct 23, 2026 5:00 AM in response to SravanKrA

Thanks for the reply and I understand what it is intended to do.

it just doesn’t work and unknown numbers still ring straight through. Language is English I am in Great Britain a region supported by Apple my wife and son both have this feature on both on the same software versions it just refuses to work on my phone and I do not know why hence the post as I am looking for anything which might resolve the issue.

Vikash-12

Level 1 (8 points)

Oct 23, 2026 5:02 AM in response to AndrewLipski

Battery drain and battery helath 87% after 12% decrease

Originally posted at discussions.apple.com/thread/256381328