Level 1 (4 points)

MacBook Pro 14-inch total failure after unresolved speaker issue post-warranty

Hello everyone,

I purchased my MacBook Pro 14-inch (2024 model) on 3 March 2025, expecting the reliability and quality associated with Apple products.

Recently, I noticed a cracking noise coming from the left speaker. I took my MacBook to an Apple authorized service provider, where I was advised that the speaker needed replacement. Since the one-year warranty had expired, I agreed to proceed with the service and paid ₹3,500 in diagnostic and service charges. I was not charged separately for the speaker replacement.

Unfortunately, even after the speaker was replaced, the original cracking noise did not disappear. The service center then informed me that the issue was related to the logic board.

Since the original problem remained unresolved, I requested that my original speaker be reinstalled and raised a complaint with Apple Support. While my complaint was being processed, my MacBook suddenly shut down completely and would no longer switch on.

The laptop has been used under normal conditions, with no known physical damage or liquid exposure.

I contacted Apple Support and explained the entire situation, requesting a one-time goodwill exception for the repair. However, I was informed that an exception could not be granted because the warranty had expired.

I understand that the standard warranty period is one year. However, I am disappointed that my original issue remained unresolved after the service process and that the laptop subsequently became completely unusable.

I am respectfully requesting Apple's consideration for a goodwill repair covering 100% of the necessary logic-board repair costs. I would also appreciate a review of the ₹3,500 diagnostic and service charges, given that the original complaint was not resolved.

I am not claiming that the service center caused the logic board failure, but I believe the sequence of events deserves a thorough technical review and an individual assessment.

Has anyone experienced a similar issue with a MacBook Pro shortly after the warranty expired? Were you able to obtain a goodwill repair or escalate your case successfully to Apple Customer Relations?

I would appreciate any advice from the community on the best way to get this matter reviewed by Apple.

Thank you.

Posted on Oct 22, 2026 9:03 PM

3 replies

HWTech

Level 9 (78,350 points)

Oct 23, 2026 1:28 PM in response to karthi152

You can also contact Apple corporate to inform them of your disappointment with their out of warranty repairs.

You can also contact a lawyer to seek legal advice on what your options are for this in your region.

Part of the problem you are encountering is how Apple has designed these laptops and how they classify their replacement parts. While the Apple part/component system may make perfect sense from a corporate point of view, it is really not a consumer & repair friendly design. Average users don't understand this part of Apple and how the Apple repair process works. This part/component design decision really started about 2010 Unibody models and intensified with the 2012 Retina model laptops and really worsened again in 2016 with the USB-C models with the current Macs really only possessing a few large expensive components. The changes with the Apple Silicon models complicate things even more at least from a troubleshooting perspective because it makes troubleshooting extremely more difficult if not impossible to make an accurate diagnosis. Apple or an Apple Store have more leeway in repairs than an AASP due to rules Apple imposes on how AASPs can perform repairs & the difficulty of troubleshooting with certainty (due to the aforementioned part/component situation).

The parts pairing & configuration that Apple now requires for repairs adds to this difficult because usually once a part is installed it may not be possible to continue using the original part because it will no longer be paired or configured with the remaining parts (it may be partially functional, but not fully). How Apple has implemented this parts pairing/configuring process can only be performed on "new" parts ordered from Apple and it is a one way action at the moment. Unfortunately until people can convince manufacturers this is an unfriendly consumer practice, we are all stuck with it. Even if it does provide some positive aspect for consumers, the main benefit is for the manufacturer.

The speakers would be the most likely cause. I would be surprised if the Logic Board is at fault unless there was some accidental damage. In 25+ years I have never (or rarely) seen a Logic Board cause such an issue with the speakers. If the speaker is not the cause, then I would suspect a macOS bug or other software or configuration issue. Or perhaps even an environmental issue. The interesting question is whether the repair shop/tech confirmed reproducing the issue in their shop. And was the speaker issue always occurring or at least consistently reproducible on demand. Trying to properly troubleshoot/diagnose the issue and to confirm a "fix" for an intermittent issue is successful is usually impossible.

leroydouglas

Level 10 (208,430 points)

Oct 23, 2026 11:36 AM in response to karthi152

karthi152 wrote:

Hello everyone,

I purchased my MacBook Pro 14-inch (2024 model) on 3 March 2025, expecting the reliability and quality associated with Apple products.

Recently, I noticed a cracking noise coming from the left speaker. I took my MacBook to an Apple authorized service provider, where I was advised that the speaker needed replacement. Since the one-year warranty had expired, I agreed to proceed with the service and paid ₹3,500 in diagnostic and service charges. I was not charged separately for the speaker replacement.

Unfortunately, even after the speaker was replaced, the original cracking noise did not disappear. The service center then informed me that the issue was related to the logic board.