Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
ksmjpkjb
User level: Level 1 (0 points)

How to appeal a denied refund for an unauthorized CamScanner subscription?

Hello Support Team,


I am writing to formally appeal a previously denied refund request for an annual subscription to the CamScanner app, totaling roughly $70.


I believe my initial request was denied by an automated system, but this charge was the result of a severe technical glitch within the app. I checked to see if I could use a 3-day free trial. The app stated I was ineligible because I had used a trial before. Instead of simply sending me back to the main menu, the app bypassed my consent and automatically processed a full 1-year subscription charge.


Furthermore, I am not even receiving the benefits of this forced transaction. My account status inside the app remains on the "Basic" free tier, and I am completely blocked from using any premium features.


I am being forced to pay $70 for a service I did not authorize and technically do not even have access to. I ask that a human customer service representative review this case and issue a full refund for this faulty transaction.


[Re-Titled by Moderator]

Original Title: CAMSCANNER ERROR

Posted on Oct 22, 2026 7:58 PM

2 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Oct 23, 2026 1:21 AM in response to ksmjpkjb

Welcome and thank you for reaching out. 🤗


To request a refund for your CamScanner subscription, you need to go through Apple since the purchase was made via the App Store:



If your request has already been rejected twice, the only remaining option is to contact Apple Support directly and explain your situation.


Refunds are not guaranteed, but speaking with a support representative can sometimes help if you have a strong case, like an accidental purchase or immediate cancellation after subscribing.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

muguy
User level: Level 10 (95,874 points)

Oct 22, 2026 9:12 PM in response to ksmjpkjb

This is a user forum, not Apple Support. Visit reportaproblem.apple.com but I wouldn’t expect a change.

Originally posted at discussions.apple.com/thread/256381245