Apple TV sign-in error on TV via Xfinity box

dmw6455 · 2026-10-22T18:26:00+00:00

when trying to sign in to apple tv on my tv through my x1 xfinity box apple says please try again in a few moments. I had to replace the box and it worked on the old box

1 reply

WheelieNick

Level 9 (74,110 points)

Oct 23, 2026 2:08 PM in response to dmw6455

Hi there

Please try this

Clear Locally Stored Data:

1. On your Xfinity X1 remote, press the Xfinity button (or gear/Settings icon).
2. Go to Settings > Privacy > Locally stored data.
3. Press OK to clear the stored data, then try logging into the Apple TV app again.

Reset the Apple TV App:

1. Open the Apple TV app on your X1 box.
2. Navigate over to Settings at the top of the menu.
3. Scroll down and select Reset Apple TV App, then attempt to sign in again.

Power Cycle the X1 Box:

1. Unplug the power cord directly from the back of your Xfinity X1 box (or wall outlet).
2. Wait for at least 20 to 30 seconds.
3. Plug the box back in, wait for it to fully reboot and reconnect, and then launch the Apple TV app.