User level: Level 1 (0 points)I am unable to confirm I am an adult. I continually get a message saying unable to upload image of ID/ passport.
Posted on Oct 22, 2026 3:47 PM
User level: Level 10 (462,771 points)Oct 22, 2026 4:19 PM in response to tarquin67
Which country? You may have other ways.
Region-specific rules for managing an Apple Account - Apple Support
Community threads outlining age verification in the UK and ID recognition troubleshooting tips:
iPhone not accepting ID for age verificat… - Apple Community
Can't confirm age in UK - Apple Community
User level: Level 10 (211,627 points)Oct 22, 2026 7:49 PM in response to tarquin67
"Unable to confirm I am an adult by uploading ID/ passport.: I am unable to confirm I am an adult. I continually get a message saying unable to upload image of ID/ passport."
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Await the Time Allotted:
There are no reported issues on Apple's side, as of this reply. See here: Apple - Support - System Status. So, being prompted, you'll have to wait out the time allotted. Important: Let it be, or you may be locked out from doing so for a greater period of time, the more you try this unsuccessfully.
Use the Device this Photo was Created with:
Did you take this using an iPhone? If so, perform this using the iPhone, and nothing but.
Brave Search Engine: cant add a valid proof to get a passport photo on mac site:discussions.apple.com
User level: Level 1 (0 points)Oct 22, 2026 7:36 PM in response to Limnos
I receive a message to say "something went wrong unable to upload image", and then when I try again I get a message to say I have tried too many times to upload image and then I have to wait 24 hours to attempt again. Seems the system hasn't been set up correctly.
Originally posted at discussions.apple.com/thread/256381115