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Apple care on replacement device

I had my iphone 16 stolen on Monday in London uk. I had apple care theft and loss replacement arrive today no issues. However they sent me an iphone17 instead as the 16 wasn’t available to get me a fast replacement again very happy. However on settings my apple care is not on my new phone and was still on my old stolen iphone16. I called apple services they told me to cancel it on my stolen device and then I should be able to get it on my new one. This is not the case and now when I go on the apple care website it’s saying none of my devices are eligible for apple care. I called apple again and they said wait 24hrs is this true? Will I be able to get apple care?

3 replies

The last device I had replaced under AC+ in UK, Apple just changed the drvice serial number in my AC+ account to the new one,

You may have scuppered that. Call them again.

I don’t think I had this issue when my phone was lost. New phone had the applecare+ please contact apple customer support.