User level: Level 1 (4 points)Reactivating my iPhone 15 plus after I Deactivated it, thought it was lost
Posted on Oct 22, 2026 9:56 AM
User level: Level 9 (55,707 points)Oct 22, 2026 10:06 AM in response to davey106
If you filed a claim under AppleCare+ with Loss and Theft Coverage, or some other insurance policy, you will need to work with the insurer. The phone might be locked by the insurer, and if they have already compensated you for it, or sent you a replacement phone, it might no longer belong to you.
If you have not filed a claim, and the phone is Activation Locked, you can remove the lock yourself using your Apple ID and Apple ID password. If you asked your carrier to blacklist the phone, you will need to contact them again, and satisfy whatever their requirements are for proving that you are the rightful owner. (They're not going to remove the phone from the blacklist for just anyone, because then blacklisting would be useless as an anti-theft deterrent.)
User level: Level 10 (169,253 points)Oct 22, 2026 10:08 AM in response to davey106
Turn off Lost Mode (if enabled): Use Lost Mode in Find Devices on iCloud.com - Apple Support
Request your carrier remove the phone from the blacklist (if the phone was blacklisted).
If you got paid or got a replacement, it’s your insurer’s phone, not yours. Let them know.
Originally posted at discussions.apple.com/thread/256380992