Apple Account disabled in App Store and iTunes

Your issue appears to be one that may produce various iTunes/Media and/or App Store disabled or locked messages which refer you to this support article ➞ If a message says 'Your Media & Purchases account has been disabled' - Apple Support

You must contact Apple to have them resolve this for you. The people on this Community are users like yourself and cannot resolve this for you.

Try clicking on this link provided by Apple specifically for this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option. You can also find this “request reactivation” link in the support article I provided above.

If the special link does not work, try contacting Apple using a method provided at the bottom of this page —> Contact Apple Support - Apple Support

Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…

If your Apple Account is locked, not active, or disabled - Apple Support

Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…

Contact Apple Support - Apple Support

~Katana-San~

Thank you for reaching out. 🤗

When "your account has been disabled in the App Store and iTunes," there is an issue with the payment method.

Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.

If it still fails, contact Apple Support directly.



Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

There's a problem with your account information which can't be fixed from your end. Click here and send Apple Support a request to enable it.

(265313)