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Disappeared Notes folder from iPhone and iCloud

Dear Apple Support Team,


I am contacting you because an entire folder containing important notes has suddenly disappeared from my iPhone, and I need help recovering it.


I did not delete this folder or its contents. I had been regularly updating the notes in this folder, and everything was working normally until I noticed that the folder and its contents were missing.

An entire folder containing my recently updated notes disappeared from the Notes app on my iPhone. I checked iCloud.com/notes and found some of my older notes and folders, but the folder I need is completely missing.

The “Recently Deleted” folder on iCloud.com is empty, and there is no “Recently Deleted” folder in the Notes app on my iPhone.

Restarting my iPhone did not resolve the issue.

I am very concerned because these notes are important to me, and I did not delete them.


Could you please help me investigate why this folder disappeared and determine whether my missing notes can be recovered? I would also like to know whether there is any way to restore notes that disappeared from both my iPhone and iCloud, even though I did not delete them. I need recover them!


Please advise me on the safest steps to take to avoid losing any remaining data.


Thank you for your time and assistance. I look forward to your response.


Kind regards!

1 reply

"Disappeared Notes folder from iPhone and iCloud: Dear Apple Support Team, [...]Could you please help me investigate why this folder disappeared and determine whether my missing notes can be recovered? I would also like to know whether there is any way to restore notes that disappeared from both my iPhone and iCloud, even though I did not delete them. I need recover them! Please advise me on the safest steps to take to avoid losing any remaining data."

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I. About these Forums:

First off, these are just user-to-user forums. N one here would have access to your data. So, if you need to speak with Apple Support, call them, if an option to you. Go here, and select your country from the dropdown box: Contact Apple Support - Apple Support


II. Recovering Lost Notes:

If you have lost the Notes, then here is what to try...

A. Start Here: If you're Missing Notes on your iPhone, iPad, or iPod touch - Apple Support


B. Deleted Through iCloud

You may have deleted them using another device. See if Notes is toggled on in iCloud Settings. If so, you may have deleted it through that, having not been locally downloaded. Power off your modem/router (to avoid syncing with Apple's servers). Then, see if you can open it with Finder.

  1. Go to: Settings
  2. Tap: [your name] (top item)
  3. Tap: iCloud
  4. Tap: See All >
  5. Tap: Notes
  6. Verify: that Sync this iPhone is toggled on


C. Restore from a Backup:

Did your ever back up your iPhone with these installed? If so, back up you could back up your iPhone, and then restore it from the backup. Note that the iOS backup version must be of the same version as what is installed.


Also...

I. Secure your Info:

Being items were unknowingly-deleted, someone may have access to your account (just a hunch). So, be device access is of concern here, then (A)verify your devices, and (B)secure your account. Open a new eMail address and use that for your Apple Account.

1. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support

then...

2. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.