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How to sign out of a deceased relative's Apple Account on their iPhone?

How can I sign out my late uncles account from the iPhone he gave me before he died ? I’m signed into the App Store with my own apple account but I can’t have access to iCloud except I sign out my late uncles apple account and I don’t have access to the email or number used on the account but I know the email and I also know the number but I can’t access those for a verification code. So please help me


[Re-Titled by Moderator]

Original Title: Help with Signing out of my late uncles apple account on the phone he gave to me before he died

2 replies

The standard way of getting use is outlined in this support article --> Request access to a deceased family member’s Apple Account - Apple Support In it Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID.”


Alternatively, if you can find the original purchase receipt from Apple, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support and links at the bottom right for the type of service requested. Apple says they “may” require "proof of purchase documentation” and that you need “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community and chat with Apple indicate that typically Apple will absolutely require, and ONLY accept, an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

Note that the device cannot have Lost Mode set on it or be a managed device. If your device has been taken over by you having entered a scammer’s Account then the scammer has likely set Lost Mode and the device is lost to you.


If anybody tells you that you have to be the “original” owner, they are wrong. In the case of removing the lock with the correct information, it can be anybody who knows the currently signed in account information. In the case of asking Apple to unlock it, as long as you have the original Apple receipt (which may well not have any personally identifying information on it) you are okay. Apple confirmed this in a conversation.


If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

If you cannot get the device unlocked then read this section from the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free."