User level: Level 1 (4 points)Hello! I need to change my Apple ID region, but I cannot do so because of a remaining balance of 1 cent. Could you please clear/zero out my Apple Account balance? I agree to forfeit the remaining funds permanently. Thank you!
Posted on Oct 22, 2026 3:17 AM
User level: Level 10 (462,771 points)Oct 22, 2026 3:40 AM in response to Daria_Berest
I see you want to empty your account balance. The people on this forum—other users like yourself—cannot do this for you but there are two ways you can try:
#1. If your account’s current country allows you to add a credit or debit card, use the card to purchase an item (not a subscription) for slightly more than your balance. Your balance will be emptied and the excess owed will be billed to your card. This method is the easiest and you get to use all your money instead of just giving it to Apple.
#2. Ask Apple Support to remove and keep the balance.
- Click on the special empty-balance-request chat link at the bottom of this support article ➔ Check your Apple Account balance - Apple Support
- General Apple support and service contact ➔ Contact Apple Support - Apple Support If live support options are available they will show near the bottom left. Telephone numbers may only work when calling from the same country. If numbers show as colored links, click on them for more options.
- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country ➔ https://apps.apple.com/app/apple-support/id1130498044
If you cannot contact Apple then method #1 is the only way to empty your balance. If you can neither add a payment method nor contact Apple, your alternative is to create a new Apple Account when you are in the new country. Avoid doing that if at all possible. It may cause many complications with your current account content.
When changing account regions there’s a full set of guidelines in this support article ➔
Change your Apple Account country or region - Apple Support
User level: Level 10 (97,882 points)Oct 22, 2026 4:15 AM in response to Daria_Berest
Welcome and thank you for reaching out. 🤗
Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.
We don’t have the power to look into accounts, make changes or remove the balance.
You will need to → Contact Apple Support to request a reset of your account balance to zero.
Thanks again for reaching out. 👍🏼
All the best! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Originally posted at discussions.apple.com/thread/256380787