Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

13OLGA13

Level 1 (4 points)

Номер телефона не работает в iMessage и FaceTime после поездки

здравствуйте. ios 27. находясь за границей вылетел номер телефона для iMessage и Face Time. ограничений у сотового оператора нет при приезде в Россию. в настройках номер телефона написан. что не может использоваться для iMessage и Face Time, необходима сим карта, привязанная к устройству Apple. не могу разобраться . помогите

Posted on Oct 22, 2026 2:56 AM

4 replies

Level 10 (97,882 points)

Oct 22, 2026 4:32 AM in response to 13OLGA13

Welcome and thank you for reaching out. 🤗

First, try the following steps:

Disable any VPN connections and restart your iPhone or tell Siri: "Restart".
Learn how to update your iPhone to the latest version of iOS.
Learn what to do if your iPhone won’t update.

Sign in issue:

Learn what to do → If you can’t turn on or sign in to iMessage.

Connection issue:

Learn what to do → If you can't send or receive messages.

Need more help?

Additional help:

United States: 1-800-APLCARE.
Contact Apple Support.
Get Support.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Katana-San

Level 10 (124,115 points)

Oct 22, 2026 12:15 PM in response to 13OLGA13

Hello~ Try the information below…

If you can't send or receive messages on your iPhone or iPad - Apple Support

Click on below and review…

If you can’t turn on or sign in to iMessage or FaceTime on your iPhone - Apple Support*

Also…

Contact Apple Support - Apple Support

There may in fact be regional restrictions being imposed.

~Katana-San~

13OLGA13 Author

Level 1 (4 points)

Oct 22, 2026 4:49 AM in response to Smilin-Brian

Все это было сделано уже много раз! Ничего не помогает

13OLGA13 Author

Level 1 (4 points)

Oct 22, 2026 4:53 AM in response to 13OLGA13

тоже самое и в сообщениях

Originally posted at discussions.apple.com/thread/256380768