User level: Level 1 (5 points)I have a problem with my brand new iPhone 18 Pro Max running iOS 27.0.1. In the Files app, I tried to delete one of the folders that has over 200 photos and I got the error message. I also tried deleting the photos but that didn't work as well. Solutions?
Posted on Oct 22, 2026 2:34 AM
User level: Level 1 (8 points)Nov 6, 2026 2:57 PM in response to the_rs_sd
Today, Apple Support advised me that 5000 error is recognized as issue by Apple. There is no fix yet. I am told to wait for next iOS release (my iPad is on 27.2)
User level: Level 10 (454,138 points)Oct 22, 2026 2:38 AM in response to the_rs_sd
Either you have logged out of iCloud Drive on your device or have yet to set up iCloud Drive on your iPhone.
If you have those files on other Cloud Drives (Google Drive, OneDrive, Dropbox, Flickr, Box, Amazon Drive, Adobe Creative Cloud, etc.), please log in to them before you can access those files in the Files App.
Ensure that the server that is hosting the Drives is up and active. --> https://downdetector.in/
To Download Folder on the Files App
User level: Level 1 (8 points)Oct 26, 2026 2:04 AM in response to SravanKrA
Facing the same issue in iphone 17 cant delete folders i have my folder on my iphone only not in any drive or cloud any fix ? I tried force restart and all but didnt worked
Originally posted at discussions.apple.com/thread/256380759