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zanovuyo81
User level: Level 1 (4 points)

How to fix 'Unverified Battery' and 0% maximum capacity on iPhone 12 Pro Max after updating?

Hi Please Assist me Yesterday I updated my iPhone 12 pro max and my battery health is unverified and the maximum capacity is 0 % If charge it Been on 1%


What can I do to fix it


[Re-Titled by Moderator]

Original Title: Unverified Battery

Posted on Oct 22, 2026 1:20 AM

1 reply

SravanKrA
User level: Level 10 (454,138 points)

Oct 22, 2026 1:24 AM in response to zanovuyo81

It will get activated as soon as you get the Battery replaced with a genuine one through an Apple Authorised Service center.



Battery


Important Battery Message

If you see the message below, it means the battery in your iPhone is unable to be verified. This message applies to iPhone XS, iPhone XS Max, iPhone XR, and later.

Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery. Learn more...



Reported battery health information is not available. To have your battery checked, contact an Apple Authorized Service Provider. More about service options.

Learn more about this message as it appears on iPhone 11 and iPhone 11 Pro and later.



Get a Genius Bar Reservation and Apple Support Options - Apple

When you encounter issues with your Apple devices, the Genius Bar at Apple Retail Stores is the go-to place for expert assistance. The Genius Bar is staffed by knowledgeable Apple employees, often referred to as "Geniuses," who can diagnose and resolve a wide range of hardware and software-related problems. To ensure personalized attention and a convenient visit, Apple provides the option to schedule a Genius Bar Reservation.


Contact Genius Bar.

Manage Reservations - My Reservations - Apple



Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

  1. If you prefer face-to-face assistance, you can visit an Apple Retail Store. Apple Retail Stores are designed to provide a hands-on experience with Apple products and offer support services. You can speak with Apple specialists, known as "Creative Pros" in some locations, who can assist you with product-related inquiries or minor troubleshooting.
  2. In addition to Apple Retail Stores, there are Apple Authorized Service Providers (AASPs) that are authorized to perform repairs on Apple products. AASPs are independent businesses certified by Apple to offer service and repairs for various Apple devices.
  3. If visiting a physical location is not possible or convenient, you can seek support by contacting Apple Support. Apple offers various channels for support, including phone support, live chat, and email. The official Apple Support website provides information on how to reach out to Apple for assistance.


Finally, you can also start a repair log or track the status of existing repair --> Apple Repair and Repair Status Check - Official Apple Support


In summary, Apple provides customers with a range of support options, including the Genius Bar Reservation system, visits to Apple Retail Stores or Authorized Service Providers, and various channels to contact Apple Support for assistance with their products. These services aim to ensure that Apple users receive the necessary help and support whenever they encounter issues with their devices.



Originally posted at discussions.apple.com/thread/256380732