Screen Share - iPad Black Screen - Since iOS 27 upgrade

Since upgrading school iPads to 27.0 or 27.1 still able to screen mirror to all the interactive panels around the school but the screen comes up blank on the panel though I am connected, all iPads that have not updated iOS are not experiencing this issue. I have restored the iPad and reset all settings back to factory settings - can anyone please advise

Posted on Oct 21, 2026 5:40 PM

1 reply

WheelieNick

Level 9 (74,110 points)

Oct 22, 2026 12:19 AM in response to Gumdale1

Hi there

Please try this

Panel manufacturers have been quickly deploying firmware patches to align with Apple's new protocol.

For Promethean Panels (Windows, Mac, Chrome): Updated Screen Share Receiver versions are now available. Have your IT administrator download the latest versions from the official Promethean Support Downloads Page.
For SMART Boards: If your school uses SMART Boards, ensure you transition from the legacy SMART Screen Share app to SMART Mirror via the panel's settings (Settings > Screen Share > Default Screen Share App > SMART Mirror), as older encoders trigger a similar black screen limitation.