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Complex confusion frustrated 14+ 17promax disabled account

This is a situation I purchased an Apple Pay 17 Pro Max and wanted to transfer some things for my 14+ at T-Mobile. They wiped the 17 Pro Max, which had a different Apple account and everything they transferred from the 14 aThis is a situation I purchased a Apple Pay 17 Pro Max and wanted to transfer some things for my 14+ at T-Mobile. They wiped the 17 Pro Max, which had a different Apple account and everything they transferred from the 14 a disabled Apple account which is currently in the 17 Pro Max, so I will lose photos cause I cannot buy space on the cloud. I don’t know how to transfer it back. I have lost my Apple warranty because that was for the 14 which expired back in June I should still have a whole year of support and Apple warranty for the 17 Pro Max, but I do not because the Apple account that is being used is also again disabled and no one will tell me why it’s disabled apparently I violated a user agreement, but they won’t tell me why and how so before anyone starts taking some weird stuff don’t that’s not me what to do. T-Mobile won’t take accountability for this so I refused to pay my bill without a phone using Wi-Fi and my Apple 17 Pro. Max has never acted the same it access though it is a 14 let’s go figure that one out.

2 replies

Rotten17max wrote:
This is a situation I purchased an Apple Pay 17 Pro Max and wanted to transfer some things for my 14+ at T-Mobile. They wiped the 17 Pro Max, which had a different Apple account and everything they transferred from the 14 aThis is a situation I purchased a Apple Pay 17 Pro Max and wanted to transfer some things for my 14+ at T-Mobile. They wiped the 17 Pro Max, which had a different Apple account and everything they transferred from the 14 a disabled Apple account which is currently in the 17 Pro Max, so I will lose photos cause I cannot buy space on the cloud. I don’t know how to transfer it back. I have lost my Apple warranty because that was for the 14 which expired back in June I should still have a whole year of support and Apple warranty for the 17 Pro Max, but I do not because the Apple account that is being used is also again disabled and no one will tell me why it’s disabled apparently I violated a user agreement, but they won’t tell me why and how so before anyone starts taking some weird stuff don’t that’s not me what to do. T-Mobile won’t take accountability for this so I refused to pay my bill without a phone using Wi-Fi and my Apple 17 Pro. Max has never acted the same it access though it is a 14 let’s go figure that one out.

Yes, it appears to be a mess. But you also wrote a most unintelligible jumble of words, which is very difficult to understand what happened.


What I got from what you wrote is you had an iPhone 14, which wanted to move the data from to an iPhone 17 Pro Max. But the 17 Pro Max was clearly a used iPhone, if T-Mobile had to wipe it first. And your Apple Account is disabled, but we can't guess why it is disabled. Most often accounts are disabled if you owe Apple money for services or subscriptions, which you haven't paid. That's something you'll need to work out with Apple directly and this link may help you --> If your Apple Account is locked, not active, or disabled - Apple Support. No one here can help you with this.


And if you're not paying T-Mobile for service, that's not something we can help you with either. That's between you and T-Mobile.


Further complicating this is you have evidently maxed out the space you had in iCloud, which unless you are willing to rent more space your data may be gone or innaccesible. No one here can help you with your inability to pay for more iCloud space.


So yes, a mess you're in, but no solution will be found on this user to user only forum. You need help from Apple to get your account active again, which may cost you some money. And you need to work with T-Mobile as not paying for service means you won't have service at all.


How do I get this fixed Went to Apple they were no help