Level 1 (4 points)

iPad replacement run around

Is anyone else getting the runaround from Support via replacements for iPads under AppleCare?

anyone been able to get resolution? I have been on the phone with support for HOURS and was told there was no one higher in organization than a supervisory advisor (Uriel) that would deign to speak with a customer regarding an issue with replacements. He claims he has no way to contact a manager or way to contact a customer relations manager to get a more in depth response than ir is in the back office.

Posted on Oct 21, 2026 4:22 PM

4 replies

Vancouver22

Level 8 (38,420 points)

Oct 22, 2026 2:17 AM in response to imtoooldforthiscrap

They have to run diagnostics to see if you’re eligible for a replacement under Apple Care. They can’t do that over the phone. It might be best if you can visit an Apple Store with your iPad to see if it qualifies to be replaced . Or an Apple Authorized Service Provider if you can’t get to an Apple Store. I did the latter and had no issue getting it replaced. See: Apple Service and Repair for iPad - Apple Support

Limnos

Level 10 (462,771 points)

Oct 22, 2026 3:36 AM in response to imtoooldforthiscrap

Has Apple actually seen the device?

Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> https://locate.apple.com/country

How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID

If this has to do with a mobile device hardware issue and the device is to some extent still working, install the mobile Apple Support app ( https://apps.apple.com/app/apple-support/id1130498044 for iPhone, iPad and Apple Vision only) and contact Apple using that. You can then optionally allow Apple technicians to have direct access to diagnostic data from your device.