How to unlock MacBook with forgotten password and recovery key?

fatoumata241 wrote:

Hi I can’t log in to my MacBook because I forgot my password and they asking recovery key

[Re-Titled by Moderator]

Original Title: My MacBook is locked

ref: If you forgot your Mac login password

If you forget your login password on Mac - Apple Support

Try these steps to regain access without losing your data.

1. Reset your password

Restart your Mac and enter an incorrect password up to three times.

If “Reset Password” appears, follow the on-screen instructions. Apple’s guide: If you forgot your Mac login password.

2. Find the correct Recovery Key

• FileVault recovery key: This is usually a 24-character code created when FileVault encryption was enabled. On another iPhone, iPad, or Mac signed in to the same Apple Account, open the Passwords app and search for “recovery key.” 

• If your Mac appears, open the entry to view its key. iCloud Passwords & Keychain must be enabled on that device. See Apple’s instructions for finding your FileVault recovery key.

• Apple Account recovery key: This is a separate 28-character code that you would have generated if you enabled this account recovery feature. Check wherever you saved it. It is not interchangeable with your FileVault key.

3. Try macOS Recovery

• Apple silicon (M1 or later): Shut down your Mac, then hold the power button until startup options appear. Select Options >> Continue.

• Intel Mac: Restart and hold Command (⌘) + R.

Follow the available password-reset instructions. See Apple’s password-reset guide.

4. If you’re still locked out

Contact Apple Support. 

Avoid erasing your Mac if you have important files that aren’t backed up, as erasing permanently deletes your data.

If it is asking for the recovery key, this version of the article link will take you directly to the section about your options --> If you forgot your Mac login password - Apple Support