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bazwhite1
User level: Level 1 (0 points)

Can’t login on BT TV

I cannot login to Apple TV on my bt tv box. When I try to login I get the message can’t login try again in a moment. I can login on my phone no problem

Posted on Oct 21, 2026 1:52 PM

3 replies

WheelieNick
User level: Level 9 (74,110 points)

Oct 22, 2026 1:21 AM in response to bazwhite1

To fix the Apple TV app login error on your BT TV (EE TV) box, try a full power reboot first. This error message is usually caused by temporary app authentication or network cache glitches, rather than an issue with your Apple ID credentials. 

vazandrew
User level: Level 8 (41,662 points)

Oct 22, 2026 2:04 PM in response to bazwhite1

Try deleting the app and then reinstalling. If it persists contact Apple.

bazwhite1 Author
User level: Level 1 (0 points)

Oct 22, 2026 7:38 AM in response to WheelieNick

Thanks for the advice, have tried a reboot and a reset but to no avail. Any other suggestions?

Originally posted at discussions.apple.com/thread/256380464