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nilima210
User level: Level 1 (4 points)

Apple Account Region and Age Confirmation Issue

Hi, I live in Bangladesh, but my Apple Account’s Media & Purchases region is set to Australia.


When I set up Media & Purchases, Bangladesh was not available in the country/region list, so I selected Australia. After updating my iPhone, I started getting an age confirmation prompt, and my device still identifies itself as Australian even though I changed my iPhone Region to Bangladesh.


I am not an Australian citizen and have never visited Australia. I do not want to submit my Bangladeshi NID, passport, or payment card without understanding why this is required and how my personal information will be handled.


Could you please explain why Bangladesh is not available as a Media & Purchases region, whether there is a way to correct my account settings, and how I can resolve the age confirmation issue without unnecessarily sharing sensitive personal information?


Thank you for your help.

Posted on Oct 21, 2026 12:57 PM

2 replies

Phil0124
User level: Level 10 (242,520 points)

Oct 21, 2026 1:15 PM in response to nilima210

The Phone Region and the Apple Account region are 2 separate things, one does not affect the other.


If your Apple Account is set to Autralia, then you must abide by the laws set forth in that country for age verification.


Apple does not yet have Apple Account services available in Bangladesh.


Verifying you are an adult will not share your data with anyone. Its an automated pricess in most cases that does not divulge private information to any other parties. In some exceptional cases you may be asked for further review of your provided ID but that is not really a common ocurrance and you can deny further review.


See the foillowing links for details.

click here ➜ Age requirements for managing an Apple Account in Australia - Apple Support

and here ➜ If you're asked to confirm that you’re an adult - Apple Support




Limnos
User level: Level 10 (462,771 points)

Oct 21, 2026 1:27 PM in response to nilima210

As far as I know, Apple has never had a presence in Bangladesh. That is a decision by Apple, the reasons for which they have not shared with us.


Note that by using for store purposes an account set to a country where you are not resident you are likely violating one of Apple Terms Of Use:


Legal - Apple Media Services - Apple

- A. ”Our Services are available for your use in your country of residence (“Home Country”). By creating an account for use of the Services in a particular country or territory you are specifying it as your Home Country.


In doing that, your account is at risk.


That said, the age requirement accepted proof for Australia can be found here --> Age requirements for managing an Apple Account in Australia - Apple Support You will have to meet one of those requirements. If you are not happy with using any of them then your only option is to only get apps which do not have age limitations. However, either way, if using an account for apps of any age when the account is set Australia when you are not resident there you are risking the account.


Related articles:

If you're asked to confirm that you’re an adult - Apple Support

Region-specific rules for managing an Apple Account - Apple Support



Originally posted at discussions.apple.com/thread/256380450