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Request to Cancel Pending Payment

Hello. My Apple account shows a pending payment of $34.99 for the “2nd Number Yearly” subscription by Telicall.


I have already cancelled the subscription, and I do not want this purchase. Apple is still trying to charge my payment method, and I cannot download apps because of this unpaid balance.


Please review my case and tell me if the pending charge can be cancelled so I can use the App Store again.


Thank you.

3 replies

You may have canceled too late. In that case you will have to pay what is owed and then try for a refund.


Click on this link to review the information in the support article about canceling subscriptions ➔ Cancel a subscription from Apple - Apple Support


Notes:

• “If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." By using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., Bait and switch on Apple apps - Apple Community Exceptions apply in some countries ➔ About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Deleting an app does not cancel a subscription.

• Canceling a subscription does not automatically start a refund.

• This thread (particularly posts by Mac Jim ID) outlines complex scenarios regarding subscriptions and trials. ➔ Refund request for unintended Snapchat Pl… - Apple Community


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


The people on these boards are mostly other customers and can't. Click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page; you'll likely be told to let it go through and then request a refund.


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  • Pending charges cannot be cancelled.
  • Cancelling a subscription should be done at least a day before the renewal date to avoid the renewal charge. That is what you agreed to when starting the subscription and there is a message on that Approval Screen stating exactly that. If you don't cancel within that time frame, then expect to owe the money for that renewal.
  • While you owe money from a previous transaction you are unable to use the App Store for any reason and you will not be able to remove payment methods. You can add a new payment method where that charge will be processed and then be able to remove the old payment method.


It is also not possible to request a refund on a pending charge. You would have to let that transaction process, then attempt to request a refund. In most cases all transactions in the App Store are final due to the explicit actions required on your part to agree to those terms, buy at times Apple may provide a compassionate refund. It should never be expected though.

Request a refund for apps or content that you bought from Apple - Apple Support


None of us speak for Apple, so any exception to their policy would only be possible by contacting them. We can only provide the information based on our own experience, what Apple has stated in their documentation, and what has been observed by others here.