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BillMort4198
User level: Level 1 (4 points)

iPhone 13 camera stuck on spinning arrow when accessed by Login.gov

Login.gov need to access the camera on my iPhone 13 but the "opening the camera" screen is just sitting there with the spinning arrow. What do I do. Camera is set for "ask" for websites to access it.


Posted on Oct 21, 2026 11:01 AM

2 replies

WheelieNick
User level: Level 9 (74,110 points)

Oct 21, 2026 11:02 AM in response to BillMort4198

Hi there

Please try this


Change Camera Settings from "Ask" to "Allow"

  1. Open the Settings app on the iPhone 13.
  2. Scroll down and tap Safari (or the specific browser in use, like Chrome).
  3. Scroll down to the Settings for Websites section and tap Camera.
  4. Change the checkmark from Ask to Allow.
  5. Optional: Repeat the same step for Microphone if prompted.
  6. Go back to the web browser, refresh the page, and try the camera step again. 


BillMort4198 Author
User level: Level 1 (4 points)

Oct 21, 2026 11:23 AM in response to WheelieNick

Thanks. I hadn't don the "allow" for the microphone. So far it's worked for the front. It's stuck opening so I can do the back. I think this is partially a government issue, if I click on the link again the camera opens and it asks me to take a picture of the front of my id. It uploads that fine and then goes back to stuck on the "opening camera" message. I'm supposed to take a picture of the back. I have tried different backgrounds for the pictures I've taken because the government website says to avoid certain backgrounds.

Originally posted at discussions.apple.com/thread/256380387