I have 95.70 Turkish liras left on my Apple account, which I can't spend on some subscription or purchase. I want to zero this money to change the region. Please help me
[Re-Titled by Moderator]
Original Title: Zeroing of funds
I have 95.70 Turkish liras left on my Apple account, which I can't spend on some subscription or purchase. I want to zero this money to change the region. Please help me
[Re-Titled by Moderator]
Original Title: Zeroing of funds
Posted on Oct 21, 2026 11:02 AM
Oct 21, 2026 11:38 AM in response to nofido67
I see you want to empty your account balance. The people on this forum—other users like yourself—cannot do this for you but there are two ways you can try:
#1. If you still have a valid credit or debit card from your original country, purchase an item for slightly more than your balance. The remainder will be billed to your card, leaving you with nothing in your account balance. This is the only solution for you to empty your balance if cannot contact Apple Support (the other method, below). This method is also the easiest and you get to use your money yourself instead of just giving it to Apple.
#2. Ask Apple Support to remove and keep the balance. Live support is not available in all countries.
- Click on the special empty-balance request, chat link at the bottom of this support article ➔ Check your Apple Account balance - Apple Support
- General Apple support and service contact ➔ Contact Apple Support - Apple Support If live support options are available they will show near the bottom left. Telephone numbers may only work when calling from the same country. If numbers show as colored links, click on them for more options.
- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country ➔ https://apps.apple.com/app/apple-support/id1130498044
If you can neither add a payment method nor contact Apple, your alternative is to create a new Apple Account when you are in the new country. Avoid doing that if at all possible. It may cause many complications with your current account content.
When changing account regions there’s a full set of guidelines in this support article ➔
Change your Apple Account country or region - Apple Support
Oct 21, 2026 11:05 AM in response to nofido67
Buy(not subscribe to) something at least as expensive than your balance and use a different payment method from the current region for any extra amount; if you can't, click here and ask the iTunes Store staff to zero it.
The people on these boards are mostly other customers, don't have inside access to Apple's servers, and can't remove it. They also don't know enough about your interests to make specific recommendations about what item to get.
(265302)
Oct 21, 2026 2:19 PM in response to nofido67
Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…
Contact Apple for support and service
Also if you are changing regions take a look through this article as well…
Change your Apple ID country or region - Apple Support
~Katana-San~
Oct 21, 2026 1:39 PM in response to nofido67
Welcome and thank you for reaching out. 🤗
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Oct 21, 2026 11:13 AM in response to nofido67
For some unclear reasons, I can't add a payment method in the Turkey region (I'm from Ukraine). Also, the support service on this issue does not have a chat for any support.
Originally posted at discussions.apple.com/thread/256380362