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Sofasss
User level: Level 1 (4 points)

How do I cancel an unintended Picsart Pro subscription and restore App Store access?

Hello! I need help with an unexpected subscription payment.


I only used the free trial of Picsart Pro and did not intend to purchase an annual subscription for $38.99. I did not want to continue using the paid service.


Now Apple is unable to process the payment, and I cannot download apps, including free apps, from the App Store.


I kindly ask you to cancel this subscription, remove the pending payment if possible, and restore my ability to download apps. I would also appreciate it if you could confirm that I will not be charged for this subscription.


Thank you for your help!



[Re-Titled by Moderator]

Original Title: subscribe

Posted on Oct 21, 2026 10:10 AM

2 replies

Niel
User level: Level 10 (756,437 points)

Oct 21, 2026 10:12 AM in response to Sofasss

The people on these boards are mostly other customers and can't do any of that. Click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page.


(265301)

Smilin-Brian
User level: Level 10 (97,882 points)

Oct 21, 2026 10:20 AM in response to Sofasss

Welcome and thank you for reaching out. 🤗


It seems you may need to contact Apple Support directly, but first, learn how to → cancel a subscription. ↓


Then click ▶︎ Request a Refund.


NOTE: Refunds are not guaranteed, they are the exception.


According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Note: Once a decision has been made on your refund request, you will get a follow up email from Apple.


Click ▶︎ Check Refund Status.


Thanks again for reaching out. 👍🏼


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Originally posted at discussions.apple.com/thread/256380344