User level: Level 1 (4 points)Hello there! I need a copy of the invoice for my iPhone 15 Pro purchase. The problem is that I no longer have access to the email address I used as my Apple ID at the time, but I now have a new Apple ID. How can I get the invoice?
Posted on Oct 21, 2026 7:19 AM
User level: Level 10 (462,771 points)Oct 21, 2026 7:49 AM in response to rebeccaalbino
You will have to go back to the store that sold it to you, or see if Apple support can help you.
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User level: Level 10 (462,771 points)Oct 21, 2026 7:52 AM in response to rebeccaalbino
I'll add that since possession of a receipt is the ultimate proof of ownership of a device which is meeting the requirement to remove activation lock, if Apple can help you they may require some pretty convincing proof that you were the purchaser of the device.
Originally posted at discussions.apple.com/thread/256380258