Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
kinki195
User level: Level 1 (4 points)

Media/Docs missing after upload to IOS 27.

Recently updated to iOS 27. Now, when I open a certain chat and see the thumbnail for both media/docs, I can see it. But when I click, nothing happens. How can I recover all my files?

Posted on Oct 21, 2026 12:10 AM

1 reply

WheelieNick
User level: Level 9 (74,110 points)

Oct 21, 2026 6:53 AM in response to kinki195

Hi there


Try this


If the files are there but WhatsApp won't load them, a quick system refresh might resolve the glitch:

  1. Grant Permissions: Go to your phone's Settings > Apps > WhatsApp > Permissions. Ensure that Storage (or Files and Media) is set to Allow


Originally posted at discussions.apple.com/thread/256380064