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RMcK19
User level: Level 1 (4 points)

Update means my App Store and apps won’t open

Since the update this week my Apple Store won’t open (it is just a black screen) along with a whole range of other apps. I’ve done a restart and the other suggested steps when I google. I can’t update any apps because the store won’t open and certain pages in settings won’t load - ie I can’t log out and in of Apple because that also won’t open. Any suggestions?

Posted on Oct 21, 2026 12:02 AM

4 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Oct 21, 2026 3:23 PM in response to RMcK19

Do you have a VPN installed? If so remove it, turning one off may not resolve that problem.


Check at Settings > General > VPN & Device Management and see if you have a VPN profile there.

brbo
User level: Level 8 (45,179 points)

Oct 21, 2026 3:07 PM in response to RMcK19

Thank you kindly for taking the time to reply, and to let us know.

Sorry the situation still remains. If it continues you may want to reach out to Apple Support : See ways to :Contact - Official Apple Support

RMcK19 Author
User level: Level 1 (4 points)

Oct 21, 2026 4:10 AM in response to brbo

Unfortunately I’ve followed all the suggested steps as recommended by Apple to no avail.

Originally posted at discussions.apple.com/thread/256380063