I forgot the password to log in to my MacBook

Hello!

Some time ago, I purchased a MacBook. During the initial setup, I tried to link it to my primary Apple ID, but it didn’t work, so I created a new one and linked it to that instead—unfortunately, I didn’t save the recovery key. Later on, I forgot the password for the MacBook, and after several failed attempts, the account became locked. When I check my Apple ID, the device is listed as connected, but the MacBook itself doesn’t provide an option to reset the login password through that account. Could you please advise on what I can do?

Posted on Oct 20, 2026 11:33 PM

1 reply

TheLittles

Level 10 (211,627 points)

Oct 20, 2026 11:50 PM in response to aneta71

"I forgot the password to log in to my MacBook: [...]I forgot the password for the MacBook, and after several failed attempts, the account became locked. When I check my Apple ID, the device is listed as connected, but the MacBook itself doesn’t provide an option to reset the login password through that account. Could you please advise on what I can do?"

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Getting Into a Locked Mac with Forgotten Credentials:

You'll have to wait out the time allotted. If you have since changed the Apple Account (formerly called Apple ID), then contact Apple Support, and ask them to change it to what it should be. Important: Perform a Trial & Error login session with the Apple Rep prior to ending the phone call.

Contact ApleSupport.

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Proceed from there as Necessary

Resetting the Password Using the Login Screen:

You'd go through your Apple Account to perform this. Find out more here: If you Forgot your Mac Login Password - Apple Support. Make sure that caps lock is not enabled when typing it. No Success? Go here: If you can't Reset your Mac Login Password - Apple Support