Billing from an unknown source

The people on this forum are customers like you and we have no access to your accounts. We can only advise as to things you need to do yourself.

Your first step is to try to identify the reason for, and source of, any charges. They may be perfectly valid charges you simply do not recognize. In the case of emails or messages there is the possibility they are not real at all (phishing attempts).

The support article If you see 'apple.com/bill' on your billing statement - Apple Support and the related article Get help with charges from apple.com/bill - Apple Support explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges, e.g., if you subscribed to something directly with a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead. In that case you need to work directly with the vendor, not Apple. See also: Fabulous SAS - Unethical app, please dele… - Apple Community

If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support

Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

which may let you view Apple receipt details when you are signed into your financial institution website or mobile app .

If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple Account” box is set to “All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.

● If neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any reimbursement would have to come from them, not Apple. More here —> Refund Rejected on fraudulent transaction - Apple Community

If a reporting a problem request is unsuccessful or you have another issue try contacting Apple. Click here ➞ Contact Apple Support - Apple Support Go to the bottom of the window and you may see options for a telephone call or chat session. This is not available in all countries and the phone numbers tend to not be international.

Other possibilities to consider (not all may apply in your situation):

● Purchases can be made with your account if your Apple Account is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ https://support.apple.com/HT204030 ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: https://support.apple.com/HT204759 ).

● If you see duplicate subscription charges on a card but only one in your Apple subscriptions list, you may have subscribed once in-app through Apple and a second time directly with the vendor on their web site (e.g., YouTube). Cancel one of your subscriptions. The same can happen if you have two Apple Accounts.

● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).

● Unanticipated larger amounts may be grouped smaller charges, e.g., “large digital goods” ( https://support.apple.com/118244#:~:text=Multiple%20items%20might%20be%20grouped%20onto%20one%20bill ).

Edit...

"Billing from an unknown source:"

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Contacting Apple Support:

Go here, and choose your region: Contact Apple Support - Apple Support

"Billing from an unknown source: Currently, I only subscribe to iCloud and Google Drive plans, with monthly fees of 89,000 VND and 69,000 VND, respectively (as shown in the attached image).On October 15, an unusual payment request for 700,000 VND—which was automatically blocked—appeared on my account (see attached image). My account is now requiring me to pay this amount; otherwise, I am unable to process any other necessary payments. Could the support team please help me clarify this matter?"

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Getting Refunds of an Unrecognized Charge:

A. Calling Apple:

Contact Apple Support via phone, and then perform a screenshairng session of your screen, while on the phone.

B. Using Apple.com:

Go Here: Get Help with Charges from apple.com/bill - Apple Support. View these charges, and request a return.

C. eMail Apple:

Provide the screenshots you provided in your post to Apple Support, and then attach them to an eMail. Send the eMail to: [email protected]. Inform Apple that something does not look right here, what it is, and that you need a return. Using the Photos app, mark up as desired, perhaps using arrows, and then describing what they are poring at. Case & Point: It can help you

"Thank you, I have contacted them and the problem is resolved"

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You are welcome.

What was the solution?

Reporting Scams:

If Apple deemed it a scam, then you should report it.

Use my User Tip: How AND Why to Provide Headers when Reporting Scam eMails: - User Tip

Maybe just some joke or scam

check where the bill came frm

Thank you, I have contacted them and the problem is resolved