User level: Level 1 (4 points)My fully charged iPad suddenly went black screen with a battery icon indicating dead battery and a force restart attempt is not working, even after 3 hours of charging. The charging port is clean.
Posted on Oct 20, 2026 8:25 PM
User level: Level 10 (462,771 points)Oct 20, 2026 8:29 PM in response to AlGuitar
If your iPad won't turn on or is frozen, read this article --> If your iPad doesn't respond - Apple Support
If the issue persists, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> https://locate.apple.com/country
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
or:
Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ Contact Apple Support - Apple Support
User level: Level 10 (97,882 points)Oct 20, 2026 11:18 PM in response to AlGuitar
Thank you for reaching out. 🤗
If your iPad doesn't turn on, follow these steps to check your hardware and charge your device. You might need to charge for up to an hour.
If your iPad still isn't working, then there appears to be a problem with the charging system or the internal battery. Only a certified Apple technician can determine the cause and offer a complete solution.
Therefore, I recommend service.
Service Checklist:
Service Appointment:
Contact Information:
Additional Support:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (85,896 points)Oct 21, 2026 10:22 AM in response to AlGuitar
What iPad model? Older ones may well see a battery reach end of life. I had that happen with an iPad 5.
As your screen is not working, you can use the model number on the back of the case to help us identify your model. In fine print will be an identifier starting with "A" followed by four digits. This example is from an iPad 2 (2012):
Only the most recent iPads to not have any info on the back panel.
Post the model number here, or use this Apple document to see what you have:
Identify your iPad model - Apple Support
That may help us see if your battery has a end-of-life failure or a different issue.
⚠️ For security reasons, please DO NOT post your serial number here. The model number is not a security metric so OK to post publically.
Originally posted at discussions.apple.com/thread/256379979