User level: Level 1 (0 points)Since iOS 27 I cannot open PDFs in Mail. I keep having the issue that many seem to have had in earlier years: the attachment says "Tap to download", then "Downloading" then "Tap to download" in a loop.
I'm running latest iOS, with an iPhone 18 Pro Max.
Posted on Oct 20, 2026 5:28 PM
User level: Level 10 (122,944 points)Oct 20, 2026 5:47 PM in response to philipjs
The latest iOS is version 27.0.1. Do you have it?
Which Mail provider are you using?
Have you done a iPhone reboot?
Force restart iPhone – Apple Support (AU)
Read here => Files basics – Apple Support (AU)
and here => Download email attachments in Mail on iPhone – Apple Support (AU)
FWIW, I do not have any issue opening a PDF on my iPhone.
User level: Level 1 (0 points)Oct 21, 2026 10:27 AM in response to ckuan
Yes I’m running 27.0.1. I’m using Apple Mail app. I have rebooted but not a force restart. I’ll try that.
Thanks
Originally posted at discussions.apple.com/thread/256379917