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iMac loses internet access after sleep

T-Mobile gave me a new gateway several months ago. It works great except for one highly annoying idiosyncrasy: My iMac loses access to the internet after sleeping. It is still connected to my WiFi network but I need to disconnect from it and reconnect to regain access. It's the only device in the house that this happens to. Without putting much effort into diagnosing the issue, T-Mobile sent me yet another new gateway and the same thing happened right away. The iMac works wonderfully again until the next hiatus. Thoughts?


iMac details:


Processor: 2.3 GHz Dual-Core Intel Core i5

Graphics: Intel Iris Plus Graphics 640 1536 MB

Memory: 8 GB 2133 MHz DDR4

OS: Ventura 13.7.8

14 replies

Please download and run EtreCheck (the free version, don’t need the paid version here), and use the Share to share the results to the Mac clipboard. Then open a new reply here, and press the Additional Text button (the button that looks like a printed page), and paste and post the hardware and software configuration report here. From that, we can get a little more detail about what is installed and what is running here.




Are you connecting to the Gateway/Router with both Ethernet and Wi-Fi...?


I'm asking because your Network section shows both Ethernet and Wi-Fi services.

Plus it shows the Ethernet service at the top of the service order list.



If you are not using the Ethernet service...?

Remove it from the Network list and/or move the Wi-Fi service to the top of the service order list.

see > Change the order of the network services your Mac uses - Apple Support


Then if setting Wi-Fi at the top of the service order doesn't help...?

see > If your Mac isn't connecting to the internet over Wi-Fi - Apple Support

I just noticed "Ask to join networks" was off. "Known networks will be joined automatically. If no known networks are available, you will have to manually select a network." So I'll try turning it on. Still, the network was joined consistently; it just didn't do anything.

I don’t see any of the usual suspect apps, but do see a loaded system, and with crashes.


I would remove the HP app, and would take a look at the local network.


Which (presumably) HP printer model is in use here?

I don't know how to interpret "loaded" and "take a look at."


I use an HP Envy 6110e which I rent from HP. If I delete their app, I don't know how I will control the printer, check my page usage, etc.

Nobodyknowsimadog wrote:
I don't know how to interpret "loaded" and "take a look at."

Loaded: Full, using the available capacity of the hardware. Systems that are loaded tend to have performance issues.


To take a look at: to see if the printer is accessible, as well as the router, but the Wi-Fi “join” setting mentioned later is certainly involved here.

I use an HP Envy 6110e which I rent from HP. If I delete their app, I don't know how I will control the printer, check my page usage, etc.

One might wonder whether HP might charge each time their app crashes, too?

@MrHoffman, my solid state drive is not anywhere close to full: 140.48 GB of 250.69 GB used. Similarly, the external hard drive I use for backups has 2.2 TB used and 2.79 TB available.


What does it mean that the "system" is "loaded" or "full" and how does one address it? Are you referring to some other aspect of the computer?

Or "local network."

Thank you for replying but the phenomenon is continuing so if anybody has further ideas I would be grateful to hear them.

An astute observation. I've made Ethernet and Thunderbolt Bridge inactive and we shall see next time I take a break.

I shall. Thank you. I had it switched on because I thought that had to do with using a second monitor.

Another no. Bear in mind this all started when T-Mobile changed from one kind of gateway to another.