User level: Level 1 (4 points)My account won’t lets me download
[Re-Titled by Moderator]
Original Title: My account got lock
Posted on Oct 20, 2026 5:55 PM
User level: Level 10 (462,771 points)Oct 20, 2026 7:09 PM in response to Mayor40
You say your issue is the one which has a solution this support article ➞ If a message says 'Your Media & Purchases account has been disabled' - Apple Support
You must contact Apple to have them resolve this for you. The people on this Community are users like yourself and cannot resolve this for you.
Try clicking on this link provided by Apple specifically for this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option. You can also find this “request reactivation” link in the support article I provided above.
If the special link does not work, try contacting Apple using a method provided at the bottom of this page —> Contact Apple Support - Apple Support
User level: Level 10 (122,944 points)Oct 20, 2026 5:58 PM in response to Mayor40
Make sure you have a valid credit card and enough fund in it on your Apple account.
User level: Level 10 (756,437 points)Oct 20, 2026 5:57 PM in response to Mayor40
Click here and see the section about your issue; the one about Media and Purchases covers cases where the error message refers to the App Store and iTunes or says that you can't login because your account has been locked. If it isn't any of those listed, describe it.
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User level: Level 1 (4 points)Oct 20, 2026 6:03 PM in response to Niel
That’s what they said but how can I get it fix so I will be able to download
Originally posted at discussions.apple.com/thread/256379909