User level: Level 1 (8 points)My macbook pro M3 which I've had for 3 years has always randomly locked up. I have for some reason never asked Apple about it. It doesn't do it so much that I guess I should have contacted them.
Right now the OS is 27.0.1 but it just locked up. It has locked up using every OS version. I was in Bible.com. Nothing unusual but I've had it lock up all kinds of instances. None really unusual. In general I have no problems except this and it hasn't been frequent enough to pursue it.
Posted on Oct 20, 2026 4:05 PM
User level: Level 10 (162,806 points)Oct 20, 2026 7:15 PM in response to BC423
Please determine if the same problems occur in "Safe Mode": Start up your Mac in safe mode - Apple Support.
Seldom or random occurrences always complicates troubleshooting efforts, but use it in that mode long enough to determine if it freezes or not. Once would be enough to draw a conclusion the problem is likely to be hardware-related, which generally requires a trip to the Genius Bar.
If it does not occur in Safe Mode, restart the Mac normally and observe again.
If the problems remain the next step would be to download and run EtreCheck, followed by posting its report in a reply to this Discussion. Instructions are here: How to run the Etrecheck Diagnostic Tool - Apple Community
Originally posted at discussions.apple.com/thread/256379891