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Thamas234
User level: Level 1 (4 points)

Apple Gift Card code scratched, characters unreadable

Hello Apple Support, I purchased an Apple Gift Card worth $100, but I accidentally scratched the code too hard while trying to reveal it, and some of the characters are now unreadable. I still have the physical gift card and can provide the receipt and photos of the card as proof of purchase. Could you please help me recover the missing characters or find another way to redeem my gift card? I would really appreciate your assistance. Thank you.

Posted on Oct 20, 2026 4:35 PM

4 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Oct 20, 2026 11:26 PM in response to Thamas234

Thank you for reaching out. 🤗


According to Apple:

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support. ←💳


You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card.


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Limnos
User level: Level 10 (462,771 points)

Oct 21, 2026 4:47 AM in response to Thamas234

This link will take you to the section of the support article about what to do if your code is unreadable —> If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support using this special link —>

https://getsupport.apple.com/?caller=kbase&PGF=PGF63003&category_id=SC0082&symptom_id=20256 then click "Get more help"

You might need to provide:

• An image of the full front and back of your card.

• A sales receipt showing when your card was purchased.

• The serial number from your card (serial numbers are located on the back of your card underneath the bar code).


Niel
User level: Level 10 (756,437 points)

Oct 20, 2026 4:36 PM in response to Thamas234

Click here and ask Apple Support for assistance; supply them with the remaining part of the code.


The people on these boards are mostly other customers and won't know what the missing characters are.


(265293)

Originally posted at discussions.apple.com/thread/256379889