Major issue with Online order and Delivery status

Adwsk wrote:

Hey ordered my 15inch MacBook Air midnight with 32 gb ram upgrade from the Apple Store online on the 3rd of October and the estimated delivery dates are the 22-29th and it’s already the 20th of October and my order is still in shipping processing.

They have not violated the estimate for delivery so be patient, although I know you are anxious.

Am I gonna get my order within the next 2 days or even this month, it’s been in processing for what’s about to be 3 whole weeks and about to be a whole month to just get it actually be delivered

I expect it will be delivered between Oct 22 and 29. In some cases, the reason it takes 3 weeks is that it is not in ready to ship stock or you ordered a custom configuration that is not very common (the common ones are typically in stock) so it may take some time for them to restock or put the custom memory configuration in that you ordered.

I ordered a Macbook Air 13" on Sunday this week and it was ready to be picked up at the local Apple Store on Monday, one day later. I also was offered the option to have it shipped to me and delivered on Tuesday, which is only one day different than the pick it up in person date. So when it is in stock, there is no 3 week wait.

do I need to be worried because I also haven’t even been charged yet

Apple doesn't charge until it ships. Yours will ship soon and then you will see the charge. This was stated in the receipt you got when you originally ordered.

this is ridiculous in my eyes I shouldn’t be waiting a month to get this especially when I’m spending over 2000 dollars for the product. Can anyone help or give some info

As I said, when the product is readily in stock, they can deliver it in a day or two, or you can pick it up in a local Apple Store next day. When the product/configuration is not readily available, there can be a wait of several weeks, and I was experimenting with some other configurations for a MacBook Air and also Macbook Pro and there were some that specify a 4 week or even 6 week wait. It isn't "ridiculous," it has to do with what you ordered and what is in stock. When you went through the order process, the delivery date was very clearly indicated. So I don't understand how it is "ridiculous." Whether you paid $2000 or $6000.

What you can do while you are waiting is start to plan for the transfer or migration. Make sure you have a backup of the old Mac for that, examine your software for apps, extension, printer drivers etc. that might not work under Golden Gate, and order backup drives for the new Mac. Look up activation codes for software that will have to be reinstalled on the new Mac, such as Adobe or Microsoft 365 and others you may have or subscribe to. Think about how you want to set up the new Mac: they come configured by default for the drive to be encrypted via FileVault, do you want that, or not, it can be changed, but for FileVault you need to be ready to specify how you will guard against a lost password (e.g. Apple Account, keys/codes, etc.).

There is nothing unusual about your situation. It will remain in processing until it ships. You will not be charged until just before it ships or at the time of shipment.

You will get it within the delivery window you were given. Between the 22nd and 29th.

If there is a delay, you will be notified.

We are all end users with no access to Apple records. Apple does not respond in these user-to-user forums. We can only respond based on our experiences and observations.

My experience is that the Apple estimate works in spite of display status. The only incident I've had where an Apple-direct purchase was later than the estimated date was when a MacBook Pro was stuck in US Customs in Alaska for three days. Apple communication showed it shipped, but it was the shipper's tracking info that showed the customs hold-up.

thanks for the info and your experience, I knew apple support wouldn’t respond to this I’m just really trying to find out if these long delivery times and weird being stuck on shipping processing is a common issue or problem, because if that’s the case this is the last time I order from them online again for anything I’ll just go into the Apple Store itself, I just didn’t for this order because my only Apple Store is located in our Mall and the mall is kind of not pleasant to in and i avoid going a much as I can pretty much only go for the movie theater