User level: Level 1 (42 points)I'm sending my iPhone in and am not 100% sure there isn't any other part that's damaged and I'm wondering whether they look for this and repair it also? This is under the full AppleCare+ warranty.
Posted on Oct 20, 2026 8:25 AM
User level: Level 9 (64,078 points)Oct 20, 2026 3:36 PM in response to cantfigure
Yes, it’s standard operating procedure to run full diagnostics on any device submitted for repair. A complete internal and external examination will be done on the device. A visual inspection is done for any contamination including liquids. I’m a former Apple Store manager and am familiar with the inspections and diagnostics performed.
User level: Level 10 (199,348 points)Oct 20, 2026 8:30 AM in response to cantfigure
Complete diagnostics will be performed on any iPhone that is in for service.
You will be notified if there is any additional service that will be needed.
User level: Level 10 (199,348 points)Oct 20, 2026 10:49 AM in response to cantfigure
The diagnostics check will reveal any current issues, but it will not pick up physical damage like nicks, small dents, minor screen scratches, etc.
User level: Level 10 (169,253 points)Oct 20, 2026 8:39 AM in response to cantfigure
cantfigure wrote:
I'm sending my iPhone in and am not 100% sure there isn't any other part that's damaged and I'm wondering whether they look for this and repair it also? This is under the full AppleCare+ warranty.
It would usually be best if you informed Apple of the entirety of the issues with the iPhone.
As Apple may well send back a replacement, other issues with the iPhone may also be resolved that way.
User level: Level 10 (107,674 points)Oct 20, 2026 2:37 PM in response to cantfigure
cantfigure wrote:
Thank you, I informed them of everything I know about, I was just wondering whether they pick up things I could have missed.
It is rumoured that they always check the water indicators.
User level: Level 1 (42 points)Oct 20, 2026 8:44 AM in response to MrHoffman
Thank you, I informed them of everything I know about, I was just wondering whether they pick up things I could have missed.
Originally posted at discussions.apple.com/thread/256379683